Terms and conditions

This Privacy Policy is compiled to describe how Soft.Farm uses personal information and protects your privacy. This Privacy Policy may be updated from time to time. We recommend that visitors and our service users regularly review our Privacy Policy.

The current edition of this Privacy Policy applies to all personally identifiable information collected and stored by us, which is defined as any information that can be used to identify an individual in context, or information that can be used to identify, contact or locate such person.


Soft.Farm supports the Privacy Shield Framework operating in the European Union (EU), respects the principles of protecting confidentiality regarding any further transfer of EU citizens’ personal data, including the further transfer of obligations.

In certain situations, Soft.Farm may be required to disclose personal data as a result of a legitimate request received from public authorities, including to ensure requirements related to national security and law enforcement.

Under certain conditions described in more detail on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you have the right to invoke binding arbitration when all other means of dispute settlement have been exhausted.


We have appointed a Data Protection Officer at Soft.Farm to be responsible for all matters related to this Privacy Policy. If you have any questions or concerns regarding this Privacy Policy, the way we manage your personal data, or if you have any other issues related to personal data, please, be sure to contact our Data Protection Officer.

ФОП Кондратюк Микола Іванович
ІПН: 2806902654
Baidy Vishnevetskogo street, 37, office 303
+38 095 909 2626, +38 068 909 2626


You can use certain functionality on our website without providing personal information.

However when you sign up to use Soft.Farm services, we collect the following personal information from you:

  • contact details (your name, phone number and e-mail address);
  • payment information (billing address).

Depending on the operations performed, some of the requested data is required to be provided, and some can be provided at your discretion. Not providing the required information will affect your ability to use certain functionality of our website.

Like most websites, Soft.Farm and third-party services integrated into our website may capture certain technical and routing information about your computer when you visit our site in order to make it easier for you to use the website and its services. For example, we can record environment variables, such as the type of browser, operating system, processor speed and IP address of your computer. We use these environment variables to track your use of our website and its services, and also to make them more convenient. Soft.Farm also uses such environment variables to track traffic on the site. Occasionally we may correlate this data with your personal information to better understand the needs of site visitors.

When you download and use our mobile applications or services, we automatically receive information about the type of device you are using, as well as the version of the operating system.


Upon request, Soft.Farm will provide you with information on whether we store or process any of your personal data for the benefit of third parties. To request this information, please contact us at info@soft.farm

You have the right to access your personal information and privacy settings to modify or delete them at any time. For security reasons, some personal data can be changed only by contacting the support team. We will promptly respond to your request within a reasonable time.


Soft.Farm captures your information to provide you with services, fulfill our legal obligations and improve our products and services. We do not sell, rent or provide information that allows identifying your personality to third parties in any other way than what is described in this Privacy Policy. Soft.Farm can use this information for the following purposes:

  • sending you confirmation of orders / renewals;
  • registration of your technical support rights (if any) or other benefits available to registered users;
  • responding to requests and claims sent to customer support;
  • administering your account;
  • sending you the requested information about products or services;
  • informing you of special offers and services from Soft.Farm and selected third parties;
  • managing of promotional events and lotteries, in which you participate, and notifying you of the results;
  • investigating, preventing or taking action against unlawful acts and / or breaches of the terms of service;
  • products / services research and development to improve our website as well as offerings and services;
  • addressing your personal requests and preparing services and proposals individually for you.

Information collected through cookies, logs, transparent image data, and / or third-party resources is used to create a database of your preferences. We may connect your personally identifiable information and / or membership history with the information in this database in order to prepare individualized ads and promotional offers, improve site content and determine your interests.

In some cases, upon the official request from authorized bodies, Soft.farm is required to disclose your personal information in order to comply with national security or law enforcement requirements.

In situations where it is mandatory by law (for example, to address a subpoena, warrant, court orders or decisions with regard to Soft.Farm), and also when we believe that disclosure is necessary to protect our rights, in order to avoid litigation, to ensure your security or the safety of others, to investigate fraud and (or) upon request of State officials. We can also disclose information about you if such disclosure is in the interests of national security, to ensure law and order or address other issues of national importance.


In order to collect payments for provided goods and services, Soft.Farm engages third-party credit card processing companies. According to the information we have, these companies do not retain, disclose, store or use personally identifiable information for any other purposes.

We do not sell or otherwise provide personal data to other companies to advertise and sell their own products or services.


We will store your information while your account is active, as long as the information is needed to provide you services or during the time that is necessary to fulfill our legal duties. If you want to delete your account or request that we no longer use your information to provide services to you, please contact us at info@soft.farm. We will respond to your inquiry within 10 days.


You can refuse to receive email updates and newsletters from Soft.Farm and/or electronic communications from partners by opting out during your registration. However, we will in any case send you messages relating to the provision of services, including a registration letter, messages automatically sent after some of your actions on the site, as well as messages regarding payments. As a rule, users cannot opt out of receipt of such non-advertising messages. If you do not want to receive them, you can deactivate your account.

If you use Soft.Farm’s mobile application, we can occasionally send you push notifications to inform you about various events and promotions that we organize. If you no longer want to receive such messages, you can disable them on your device.


The personal information that you provided in connection with the use of our website is protected in several ways.

  • Access to your account is protected by the password and the unique customer ID chosen by you. This password is encrypted. It is recommended to use a strong password consisting of alphanumeric characters, which should not be disclosed to anyone.
  • Your personal information is stored on secure servers accessible by only a few authorized Soft.Farm employees.
  • Your personal data is encrypted when transfering to Soft.Farm.
  • When you enter sensitive information (for example, a credit card number) into our registration or order forms, we encrypt this information using the TLS protocol.

We do our best to protect the personal information sent to us both during its transfer and after receipt. However, none of the ways of transferring digital data via the Internet as well as storing data is absolutely reliable. And, although we take into account the confidential nature of the personal information we receive, process and store, and the current state of technology when selecting appropriate measures to protect your personal data, we can not guarantee its absolute security.

If you have any questions or concerns regarding security of our website, please contact us at info@soft.farm


When you search the Internet, the site can automatically collect information such as information about the Internet service provider, the type and version of the browser, the operating system and device type, the average time spent on our site(s), visited pages, accessed data, the Internet Protocol (IP) address used to connect your computer to the Internet, and other relevant statistics. Such information is sometimes called web analytics or website traffic details.

We can combine automatically recorded data from log files with other information about you that we collect. We do this to enhance the quality of services offered to you, improve the marketing strategy and analytics, and ensure a good functionality of the site.

Soft.Farm and our associates, customer care and analytical services use technologies such as cookies, beacons, tags and scripts to ensure the functionality of the site. These technologies are used to analyze trends, administer the site, track the web traffic and collect demographic information about our users in general. We can receive reports based on the use of these technologies by these companies both on an individual basis and as aggregated data.

  • Cookie are small, unique text files that a website transfers to your computer when you visit this site. We may use session cookies that automatically expire when the user closes the browser, and/or persistent cookies that remain on the user's computer hard drive until they are manually deleted. Most web browsers can either warn you about using cookies, or completely block them. If you do not want us to use cookies in your browser, you can set the browser to block cookies or notify you when the website attempts to transfer cookies to your computer. Refusing to accept cookies may affect the ability to use this site.
  • We cooperate with a third-party organization, either to display ads on our website, or to control the display of our advertising on other sites. The third-party organization with which we cooperate may use technologies such as cookies to collect information about your actions on this site and other sites to show you digital ads based on your web browsing actions and interests.

We use mobile analytics software to better monitor functioning of our mobile application on your device. This software can record certain information, for example how often you use the application, actions occurring in the application, aggregated application usage statistics, speed data, and the application download source. We do not associate the data stored in the analytics software with any personally identifiable information that you transfer through the mobile application.


Soft.Farm reserves the right to update the Privacy Policy at any time in its sole discretion and shall notify you of significant changes before such changes come into force by email or by publishing relevant information on the main page of our site. If, due to such changes, you want to review the permitted use of your personal information, you can do it by following the procedure described in the “Updating your personal information and privacy settings clause.

After publishing the above-mentioned Privacy Policy update information, you are considered aware of any significant changes to the Privacy Policy and they begin to apply to you.


Our website contains links to other sites which privacy policies may differ from Soft.Farm’s Privacy Policy. If you provide personal information on any of these sites, your information will be processed in accordance with their privacy policies. We recommend that you carefully review the privacy policy on each site that you visit.


Our website may incorporate social network features, for example, Facebook’s “Like” button, as well as widgets such as the “Share” button and interactive mini-programs launched on our website. These features can capture your IP address, track which page you visit on our site, and set up cookies to work correctly. Social network features and widgets operate either directly on our website or on third-party resources. Your interaction with these features is subject to privacy policies of companies that provide them.


We do not intend to request or receive personal information from persons under the age of 18 years old. If you are under 18 years old, do not enter information on this site and do not use our services. If you believe that your child under the age of 18 years old has entered personal information on our website, please inform us at info@soft.farm so that we could delete the data and the child's account.


Persons residing in certain countries, including the countries of the European Economic Area, have certain legal rights with respect to their personal data. You may have the right to request access to information, as well as request to update, delete or modify this information taking into account any exceptions stipulated in the legislation.

To the extent that Soft.Farm processing your personal information is subject to the EU's General Data Protection Regulations, Soft.Farm relies on its legitimate interests described above to process your data. Whenever Soft.Farm processes certain personal data for the implementation of its own targeted marketing activities, you have the right to object at any time against Soft.Farm’s use of your personal information for this purpose. To do this, you must submit your objection to processing of information to info@soft.farm.

Soft.Farm takes your privacy seriously. If you believe that Soft.Farm does not comply with this Privacy Policy with respect to your personal information, you may contact the Data Protection Officer:

ФОП Кондратюк Микола Іванович
ІПН: 2806902654
Baidy Vishnevetskogo street, 37, office 303
+38 095 909 2626, +38 068 909 2626

Please, describe cases of the alleged Privacy Policy violation in your message in as many details as possible. We will review your complaint within the shortest possible period of time.

If you have questions about this Privacy Policy, working methods or your interaction with the website, you can contact our Data Protection Officer at info@soft.farm.